CHARGING GUIDE

Charging via mobile phone

1. START THE CHARGING PROCESS

  • First connect the charging cable to the vehicle only.
  • Select the desired charging point on the map
  • Press the START button to unlock the selected socket.
  • Press the plug firmly against the socket.
  • After successful authorization, the charging process starts automatically.

2. END THE CHARGING PROCESS

Note: Unlocking the vehicle can stop the charging process.

  • Press the STOP button.
  • You can now remove the cable.

Charging via customer card

1. START THE CHARGING PROCESS

  • First connect the charging cable to the vehicle only.
  • Hold your customer card on the display to unlock the socket.
  • Press the plug firmly against the socket.
  • After successful authorization, the charging process starts automatically.

2. END THE CHARGING PROCESS

Note: Unlocking the vehicle can stop the charging process.

  • Hold your customer card to the card reader to finish the loading process.
  • Disconnect the charging cable from the vehicle.

  • The security check between vehicle and wallbox can take up to 30 seconds.
  • A combination of the activation methods (smartphone app and customer card) is not possible. If charging was started via the app, it must also be ended with the smartphone.
  • MALFUNCTION: In case of malfunctions, please contact the service hotline +49 (0) 851 60 69.